Shipping policy

Chicago City Soccer Club – Shipping Policy

Last updated: October 2025

At Chicago City Soccer Club, we’re committed to getting your order to you quickly, safely, and efficiently. Please review our shipping policy below to understand processing times, delivery options, and related details.

🕓 Order Processing

  • Orders are typically processed within 2–3 business days after payment is received.

  • During peak seasons (e.g., new kit releases, holidays), processing may take up to 5 business days.

  • You’ll receive a confirmation email once your order has been placed and another notification with tracking information once it ships.

🚚 Shipping Options & Delivery Times

We currently ship within the United States.
All orders are shipped via USPS, UPS, or FedEx, depending on your selection at checkout.

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–7 business days Calculated at checkout
Expedited Shipping 2–3 business days Calculated at checkout
Local Pickup (Chicago only) Ready within 2 business days Free

Note: Delivery times are estimates and may vary based on location, weather, or carrier delays.

📍 Local Pickup (Chicago HQ)

Customers in the Chicago area can choose Free Local Pickup during checkout.
You’ll receive an email when your order is ready, along with pickup details.
Pickup Location:
Chicago City Soccer Club Office
(1414 W Irving Park Rd, Chicago, IL)
Pickup Hours: Mon–Thur, 10 AM – 5 PM

🌎 International Shipping

At this time, we do not offer international shipping through our online store.
If you are interested in an international order, please contact us at amber@chicagocitysoccerclub.com and we’ll do our best to assist.

📦 Tracking Your Order

Once your order ships, you’ll receive an email with tracking details.
If you haven’t received tracking information within 5 business days, please contact us at amber@chicagocitysoccerclub.com with your order number.

🔁 Lost or Damaged Packages

Chicago City SC is not responsible for packages lost or damaged in transit.
If your order arrives damaged, please contact the shipping carrier directly.
However, we’re happy to help you file a claim or replace items whenever possible.

🛍️ Pre-Orders & Team Gear

  • Pre-ordered or team-customized items may have longer processing times (typically 4–6 weeks).

  • Estimated delivery dates will be provided at checkout or via follow-up email.

❓ Questions

If you have any questions about shipping or your order, please contact us at:
📧 amber@chicagocitysoccerclub.com
📞 (optional: include a customer service phone number if available)